(VoIP (Voice over IP) Hosted PBX –

Customer service tools

 

• There is no more important facet of your business than customer service. Companies with poor customer service reputations do not last long, especially when today’s savvy buyers have an arsenal of information and a massive platform to express their opinion. Monstercloud provides the customer service tools necessary for your company to deliver a world-class customer experience and stand out against the competition

 

Call Queues

 

• Now you can offer flawless customer service with the powerful Call Queues built-in to the Monstercloud Unified Communications System. Several employees, or all of them, can answer incoming phone calls to your main line, the sales number, or anything else you need. You can upload music or record announcements, and you can let your callers know when they can expect to talk to someone.

 

Interactive Voice Response (IVR)

 

• IVR’s, oftentimes called Auto Attendants, allow you to control the first impression of your company. You determine what greeting people hear, what options they have, and where their call gets routed. They can be as simple as “Press 1 for Sales, and Press 2 for Support”, or advanced as interacting with your database to retrieve and playback account balances or take payment over the phone.

 

• Monstercloud IVR’s are easy to create and maintain. You can create weather or other event messaging in advance and easily turn it on when necessary, or automate night mode. This customer service tool gives you complete control over the message your company puts out to the world.

 

Conferencing

 

• No longer do you have to pay for 3rd party conferencing services. With Monstercloud, each user on the system can have their own audio conference room and you can host multiple conferences simultaneously. The extension-owner can even control the phone conferencing experience with announcement options, and who can talk in the conference. Gathering people together to collaborate and make decisions has never been easier.

 

Voicemail

 

• Every user on Monstercloud gets their own voicemail box and many ways to access their messages. Voicemail to email, visual voicemail from their User Portal. Each user can also access their messages directly from Outlook, or other IMAP compatible mail client. This customer service tool allows your employees to listen to messages in their email and Monstercloud automatically marks that message as read and turns the voicemail indicator off on the phone!

 

Music On Hold

 

• With Monstercloud, you have complete control over the message that your company puts out to the world. You can upload your own MP3 or .ogg files to play the music and advertising messaging that best suits your company. If you have an external music on hold player, you can connect it to Monstercloud as well.